We take every possible care in sending our products. The plant is sent in a beautiful gift box that has been developed for sending our concepts. Has the plant or pot arrived damaged? Send us the photos below via [Email protected] or contact us via the contact form. You will receive a substantive response from us within 2 working days after receiving the complaint or question. To be able to handle the complaint properly, we ask you to send the following:
- A photo of the outside of the package where the package label is visible.
- A picture of the opened package with the contents and the inner package in the package clearly visible.
- A picture of the entire size of the product.
- A detail photo / close-up of the specific damage to the article.
Growing Concepts is fully responsible for the quality of its products! Our plants come directly from the grower and are packaged and shipped with care. After delivery, the care and living conditions of the plant cannot be checked by us. Does the quality of the plant deteriorate (quickly) within 2 weeks? Then contact us! With our knowledge and possibly the advice of a grower, we can advise you, so that you can enjoy your product again afterwards.
Is there something wrong with the product immediately after delivery? Send us a photo of the plant via [Email protected]. Then we will come up with a suitable solution within 2 working days.
“The legal guarantee applies to all items that you purchase from us. Legal guarantee means that a product is or must do what the consumer can reasonably expect from it ”